Privacy policy

Last updated: July 2025

Nestling Nurture operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nestling Nurture is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including payment card details and transaction information
  • Account information including username, password, preferences and settings
  • Transaction information including items viewed, added to cart, purchased, returned or exchanged
  • Communications with us including customer support inquiries
  • Device and browser information, IP address, and network connection data
  • Usage information including your interactions and navigation on our website

Personal Information Sources

  • Directly from you through account creation, orders, or communications
  • Automatically via cookies and similar technologies
  • From service providers and business partners

How We Use Your Personal Information

  • To provide and improve the Services
  • To fulfill and process orders and returns
  • To personalize your shopping experience
  • For marketing and promotional communications
  • To detect and prevent fraud or security issues
  • To comply with legal obligations

How We Disclose Personal Information

  • With Shopify and service providers
  • With business and advertising partners
  • With affiliates within our corporate group
  • In the event of legal obligations or business transactions

Relationship with Shopify

Shopify hosts our store and may process your personal information to enable the Services. Shopify may use personal information collected across merchants to support platform features. In such cases, Shopify is responsible for responding to data rights requests under applicable laws. For more information, visit Shopify’s Privacy Policy.

Third Party Websites and Links

We are not responsible for the privacy practices of other websites linked on our platform. Please review third-party privacy policies before sharing information on those sites.

Children's Data

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of majority. If you believe a child has provided personal information, please contact us to have it removed.

Security and Retention of Your Information

We use reasonable safeguards to protect your data. However, no method of transmission or storage is 100% secure. Data is retained as necessary to provide services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Receive a copy of your data (portability)
  • Opt out of targeted advertising or data sharing
  • Withdraw consent where applicable

You may exercise these rights by contacting us using the information below. We may need to verify your identity before fulfilling requests. Authorized agents may act on your behalf with appropriate documentation.

Complaints

If you have concerns about how we process your data, contact us. Depending on your location, you may also contact your local data protection authority.

International Transfers

Your data may be transferred outside your country. For transfers from the European Economic Area or the UK, we use approved legal mechanisms to safeguard your data.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

Contact

For privacy inquiries or to exercise your rights, please contact us:

  • Email: contact@nestlingnurture.com
  • Address: 4/39A Jane Street, West End, Brisbane, 4101 Queensland, Australia
  • Phone: +61 452 434 028
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)