Shipping policy

1. Introduction

At Nestling Nurture, we know how important it is for new parents to receive their essentials promptly and in perfect condition. This Shipping and Delivery Policy outlines how we handle the delivery of your orders — from processing to your doorstep.

We proudly offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.

This policy applies to all products purchased through our website at www.nestlingnurture.com

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries, grouped by region:

  • Oceania: Australia, New Zealand
  • Europe – Western & Central: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Switzerland
  • Europe – Northern & Eastern: Czechia, Denmark, Finland, Norway, Poland, Portugal, Spain, Sweden
  • Asia-Pacific: Hong Kong SAR, Japan, Malaysia, Singapore, South Korea
  • Middle East: Israel, United Arab Emirates
  • Americas: Canada, United States

Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.

3. Order Processing Times

  • Orders are processed within 2–5 business days (Monday to Friday)
  • Orders placed before 2:00 PM AEST are typically processed within 2 business days
  • Pre-order or custom items may have extended processing times as shown on product pages
  • Processing begins once payment is confirmed and inventory is verified

4. Shipping Times and Methods

We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.

4.1 Estimated Delivery Times

Destination Estimated Delivery Time
Australia 8–14 calendar days
All other supported countries 10–15 calendar days

Important Notes:

  • Delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons
  • Remote or rural areas may require an additional 2–5 calendar days
  • During peak periods (holidays, sales events), delivery times may be extended

5. Delivery Locations

We deliver to:

  • Residential and business addresses
  • Parcel lockers (where available)
  • PO Boxes (for smaller items only, subject to carrier restrictions)

6. Shipping Costs

Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.

Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.

7. Order Tracking

7.1 Tracking Information

Once your order is shipped, you’ll receive an email confirmation with tracking details. You can also track your order through your account on our website.

7.2 Tracking Activation

  • Tracking typically activates within 24–48 hours of shipment
  • For international orders, tracking may take up to 5 business days to show updates
  • Some remote areas may have limited tracking visibility

7.3 Tracking Issues

If your tracking shows no updates for 5 or more business days, please contact us immediately so we can investigate with our shipping partners.

8. Address Requirements & Changes

8.1 Address Accuracy

Please ensure your shipping address is complete and accurate, including:

  • Full recipient name
  • Complete street address with unit/apartment numbers
  • Correct postal/ZIP code
  • Phone number (required for international deliveries)

8.2 Address Changes

Address changes must be requested immediately after placing your order. Once an order enters processing, address changes may not be possible.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

9.1 International Orders

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country
  • These fees are not included in our product prices or shipping costs
  • Delivery may be delayed if customs documentation is required

9.2 Customs Declarations

We accurately declare all items and their values on customs forms as required by international shipping regulations.

10. Special Circumstances

10.1 Weather Events & Natural Disasters

Shipping delays may occur during extreme weather events, natural disasters, or other circumstances beyond our control. We will keep you informed of any significant delays affecting your order.

10.2 Peak Periods

During busy periods (Black Friday, Christmas, etc.), processing and delivery times may be extended. We recommend placing orders early during these periods.

11. Lost or Damaged Packages

11.1 Lost Packages

If your package is confirmed lost by the carrier, we will either:

  • Send a replacement at no charge, or
  • Provide a full refund

11.2 Damaged Packages

Please inspect your package upon delivery. If items are damaged, contact us within 48 hours with photos of the damage for a prompt resolution.

12. Contact Us

For shipping inquiries, please contact us:

  • Email: contact@nestlingnurture.com
  • Phone: +61 452 434 028
  • Address: 4/39A Jane Street, West End, Brisbane, 4101 Queensland, Australia
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

When contacting us, please include:

  • Your order number
  • Tracking number (if available)
  • Clear description of your inquiry

We aim to respond to all shipping inquiries within 1 business day.

Last updated: August 2025